Introduction to Responsible Gaming
AutoLotto understands Problem-Gambling/Gaming (hereafter “Problem Gaming”) as being broadly defined as a mental health disorder in which an individual has a psychological preoccupation with, and urge to gamble. In essence, problem gaming is gaming behavior that causes disruptions in any major area of life: psychological, physical, social or otherwise.
As such, this policy will address the following areas where we can prevent underage gaming and provide information to promote responsible gaming:
- Underage Gambling Policies and Practices
- Responsible Gambling Policies
- Information and Messaging
Overall it is the intention that this policy will:
- Provide an objective check on internal Responsible Gambling policies and procedures
- Assure that customers are of legal age to open a customer account on our website
- Have prominent placement within the website and functionality to be easily accessible by users
- Act as a check and balance to promote the adoption of improved practices in responsible lottery participation efforts
- Increase public confidence by assuring our customers and users that we take their safety and the issues of underage and responsible gaming seriously
Mission Statement for Underage and Responsible Gaming
We are committed to responsible lottery participation and are dedicated to an enjoyable and positive experience for all of our players that choose to purchase lottery tickets through AutoLotto. While most player customers will play for fun and entertainment, we also recognize that a small percentage of players will:
- Attempt to play when they are underage; or
- Allow the excitement of playing the lottery to control them and affect their lives.
We are committed to protecting those who should not be playing the lottery at all, and we are committed to informing and assisting those who may wish to limit the amount that they play.
Persons under the age of eighteen are prohibited from playing the lottery thru AutoLotto. AutoLotto understands the argument that some people are considerably more prone to gaming addiction than other people, this includes young adults. AutoLotto further understands the argument that adolescents may be neurologically more vulnerable to addictive products, such as gaming, compared to adults. Therefore preventing youth gaming is an important facet of AutoLotto’s operation.
Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited by State and Federal Lottery Agencies and Regulatory bodies and could potentially face criminal prosecution.
What AutoLotto Does
- Every person signing up for a new AutoLotto account must check willfully acknowledge that they are at least 18 years of age. This further notifies all that AutoLotto does not accept players under 18. Further, AutoLotto requires that users enter a credit-card which is verified; this is because credit-cards are only provided to those 18 and over. The credit-card is not for payment purposes as those credentials are asked for later in enrollment.
- When a player creates an account, AutoLotto collects their phone number, IMEI (phone “serial” number), name, address, birth date, and driver’s license and/or social security number as well as potential other identifiers to confirm that the player is at least 18 years old.
- AutoLotto does not target underage players with in marketing and advertising objectives. AutoLotto feels doing so is neither good business nor consistent with AutoLotto’s personal and corporate values.
- AutoLotto scores users against state of the art technology from SOCURE, Lexis-Nexis, and other technologies. These are the same tools are used in security protocols bymany government agencies. AutoLotto will verify name, age, and location and other confirmational data as technologies evolve so as to prevent underage misuse. See: http://www.socure.com/ and http://www.lexisnexis.com/risk/products/instant-identity-verification.aspx
What you, our customer can do
- Be sure to protect. All known AutoLotto-capable devices can be set up to have password and/or biometric-restrictive access-control to gain access. In general, this is a good practice, but it’s even more important when there are children or teenagers in your household. Also, please be certain to keep your password private. If you have any concern that somebody else might attempt to access your AutoLotto account, you should not allow the software to remember your password.
- If you have children or teenagers in your household, use protection software that allows you to limit the apps and/or websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet.
- In the unlikely event that you become aware of an underage person using the AutoLotto platform, let us know. Simply send an email or call our Customer Service team and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports seriously.
- Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about online game or lottery accounts, deposits, and withdrawals, start asking questions. A responsible parent is the best start to preventing underage gaming.
AutoLotto pledges to our employees, our customers, and the community at large to make responsible gaming an integral part of our daily operations. This pledge includes employee assistance and training, our advertising and marketing practices, and our commitment to public awareness surrounding Responsible and Underage Gaming.
Currently, AutoLotto limits ticket acquisition to 20 tickets per draw. Cash sales at stores do not have such limitations and buyers can purchase UNLIMITED tickets in cash with no way to monitor sales, limit sales, message users on behalf of associated gaming-addiction assistance, or other consumer protections. AutoLotto’s functionality enables all of these options.
AutoLotto provides a clear set of guidelines, policies and practices on Problem Gaming, posting them prominently within the website, and includes them in employee training so that policies are accessible to all staff, customers, and the public at large. Policies and practices should be reviewed regularly with all gaming facility staff, at minimum twice per year. The overall Responsible Gaming program is reviewed by Executive staff or a Responsible Gaming Committee annually.
With the legalization of Internet gaming and the ability to purchase lottery tickets online comes the need to boost awareness of problem gaming. One of the most fundamental ways AutoLotto can help combat Problem Gaming is by being involved in public awareness and outreach programs that are designed to educate the public about pathological gaming. In each state jurisdiction in which we operate, it is AutoLotto’s intention to engage in public awareness marketing campaigns thru various forms of media emphasizing Responsible Gaming practices and removing the stigma of getting treatment for pathological gaming. We intend to aid lottery players and gamers at large with a positive tone offering guidance that can help them regain control of their lives. Of equal importance, in the states where AutoLotto operates, AutoLotto intends to provide corporate support of community non-profit organizations that help educate the general public and serve as an advocate for programs and services to assist problem gamblers and their families.
If you, the customer, choose to play the lottery or any other gaming online, there are some general guidelines that can help make your playing experience safer, and reduce the risk that problems can occur:
- Play for entertainment, and not as a way of making money.
- Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
- Set deposit limits and ensure you never deposit more than you can afford to lose. You may feel your personal limit may be lower than the limit AutoLotto sets for you.
- Never chase losses. If you lose money, don’t play higher stakes to try and recoup your losses.
- Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.
Setting limits on deposits and purchases
AutoLotto does its part by setting daily limits on ticket purchases for an individual account. Further, we allow only a single account per person, and we prohibit the use of an AutoLotto player’s account by any other person, or by a jailbroken phone.
If you believe that playing the lottery might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:
- Has playing the lottery thru AutoLotto or any other gaming caused you to neglect your own welfare or that of your family?
- Have you ever sold anything or borrowed money to finance your playing the lottery or any other gaming?
- Have you often played until your last dollar was gone?
- Have you ever considered self-destruction or suicide as a result of your playing?
If you answered “Yes” to any or several of these questions, we encourage you to visit Gamblers Anonymous or call 1-800-Gambler as on our site. You can take the test in from The National Council on Problem Gambling at: www.ncpgaming.org/i4a/survey/survey.cfm?id=6
Information and Messaging
Information on Responsible Gambling and Problem Gambling is readily available to all AutoLotto customers at http://www.rgrc.org/en. In addition, all AutoLotto customers can access a 24-hour hotline for problem gamblers at 1-800-Gambler.
To the greatest extent possible all policy and educational measures will align with this messaging so as not to negate any intended positive impact. It is important that Responsible Gambling information and messaging not be overshadowed by advertising and promotion of the gaming or lottery activity itself. While advertising and promotion are important to fulfilling AutoLotto’s economic mandates, it is essential that social responsibility and high standards are maintained. As such, all advertising and marketing campaigns and / or materials must not:
- Imply exaggerated chances of winning
- Encourage gaming beyond one’s means
- Explicitly imply that financial rewards are a likely outcome of gaming
- Focus unduly on the possibility of benefits accrued to players based on their volume of gaming activity
- Must never be targeted towards children
With the legalization of Internet gaming and AutoLotto’s commitment to enabling the online purchase of lottery tickets in certain states, AutoLotto accepts the mantle of increasing knowledge and improve awareness with respect to problem, pathological and underage gaming (including lottery playing). Indeed, the regulation of online gaming should serve as a thoughtful undertaking that provides gamers and lottery players important tools for controlling their gaming habits. AutoLotto is taking a pro-active approach to the problem by explaining how it will help combat underage and problem gaming and promote responsible gaming.